For examples, a Sales Slack Bot may be capable of assisting an online buyer into successfully making a purchase. Of course, “closure” is subjective depending on the organization’s objectives. Finally - A Slack Bot deal closer!This is one of the most sought after capabilities of a Slack Bot, especially in support and sales teams - that the slack bot should be able to independently and intelligently drive the conversation towards a successful closure.When this bot is applied on a webpage - like a Sales or Customer Support slack bots, the web hook integration should have the capacity to pop up on multiple web pages of the site (can also be all pages), such that the slack bot can continue conversing with the potential customer. Slack Bot Capable of StalkingThe core reason to create a Slack Bot, or any bot, is to reduce pressure on human resources.Infact, mobile internet chats globally had already surpassed desktop powered internet chats since 2016. Why? Because “chat” itself is increasingly mobile. Mobile Readiness of the Slack Bot Any chat bot today, is by default, a mobile chat bot.Being able to correct a person by giving options to select from as alternatives, not only inspires a polite interaction (yes, even with a bot), all the while accomplishing its primary objective : To help answer/solve a human question/problem, to keep the conversation going and finally, to reduce stress on human resource teams. This means, that the bot should also know how to deal with situations when the question asked itself is wrong. Slack Bot should be corrective - but politely This stems down from our previous point of the bot having the basic capacities for being “interactively human” in nature.
This can be achieved well without even incorporating Artificial Intelligence, but this also means writing incredible answers to expected questions. This is a critical aspect of any well developed Slack Bot where interactions with it “feels human”. Slack Bot that’s not human - but must behave like oneIf you have ever used Slack’s own default Bot, or any other well functioning Bot, what becomes clear is their capacity to frame interactive and intuitive statements and answers.Before we discuss the different ways that you can creatively use your Slack Bot, lets run through some core functionalities that a well functioning Slack Bot must incorporate :
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